First up I want to say that I’m a big fan of MailChimp; I’ve been using it since 2011 and it got me to my first 1000 subscribers. Plus I still find it funny when Jason Calacanis impersonates the Chimp when he reads out an advert on This Week In Startups. The UI is top notch and the new automation features are a real welcome addition such as to trigger a workflow when a subscriber clicks a specific link:
However Mailchimp marketing automation falls down due to the fact it is based on static campaigns and separate lists, rather than dynamic campaigns and overall subscribers (who can belong to multiple campaigns). The former is not an effective way of communicating and monetising your audience whilst the latter enables you to send personalised communications based on where the contact is at in their business journey and the actions taken on your site such as downloaded content. There is new email marketing software in town to review…
MAILCHIMP DRIP CAMPAIGN FAIL
Exactly one year on from publishing my book Coffee Shop Entrepreneurs I sent out an email to all my subscribers in Mailchimp stating that I was now giving the book away for free. I was sick of giving amazon all of my customers and I wanted to use the book as a lead magnet to get people into my sales funnel now that I’m offering higher value products such as productize. I wanted to track which of my existing subscribers had downloaded the book so that I could create a marketing sequence for this more engaged section of my list. In MailChimp you can partially do this my uploading the file to their File Manager and then creating a new segment based on who clicked links in the email campaign:
However this only works when you have just one link (to the download) in the email – if I were to point them to a blog post as well I would have no idea who had actually downloaded the book – and you cannot then send a new drip campaign or autoresponder sequence to that cohort as their customer service staff confirmed:
Thanks for getting back to us in support with that information. I understand wanting to make sure those automations go out to the right subscribers at the right times.
Unfortunately you are right, there is not a way to create a segment for unique clicks in a campaign. The best workaround to get your hands on that specific data– subscribers who downloaded the book– would be to view the report of that campaign, click on the number next to clicks per unique open. From here you can click on unique clicks for the link to the ebook which would show you a list of people who clicked that link. You could export that list and have a CSV file of those people who clicked the book which you could upload as a list. This may not be ideal as it will be a static list, but it is probably the only way to get that specific data set you are after. A lose way to approximate that data set is to set up your campaign the way you did with only one link aside from the required footer information, in this case you can guess that most people clicking links in that campaign are clicking the one you want to take note of.
Hopefully this will get you going in the right direction, and as always, don’t hesitate to reach back out to support if any questions arise in the future!
So whilst you can create automation workflows that trigger based on whether someone clicks a specific link (or not after a set time) in a specific campaign, there is no way in Mailchimp that you can tag and add new subscribers to a ‘downloaded’ segment or campaign. Again this is based on the way Mailchimp has static campaigns, i.e. once a campaign is sent you cannot send the same campaign email to anyone else, rather than drip campaigns. And having to manually export and import a list every time someone takes a desired action is not what email automation is about! Fortunately there are now better mailchimp alternatives.
drip marketing campaigns
Enter Drip the mailchimp alternative created by serial software entrepreneur Rob Walling, co-host of the awesome podcast Startups For The Rest Of Us. Drip is excellently branded as ‘Lightweight Marketing Automation That Doesn’t Suck’ as it’s not bloated like Infusionsoft (known as Confusionsoft) with CRM, leadscoring and payment features; rather Drip just focusses on marketing automation and integrating with other services that excel at their craft such as landing pages with Leadpages (who acquired Drip in 2016) and payment gateways such as Gumroad. For a comparison of Leadpages vs Clickfunnels click here.
Within Drip I have been able to achieve what I wanted with just 3 email drip campaigns : Newsletter, Downloaded Book and Productizing Services. First up I use the Drip pop up opt-in form in the bottom right of my site which puts people into the main ‘Newsletter’ campaign and for which I’ve asked for the double opt-in confirmation process to be turned off:
Likewise, contacts who subscribe on landing pages (using the ‘submitted a landing page trigger) such as the book sales page (built in Leadpages) go through to the main Newsletter campaign via a single opt-in process. When someone subscribes they instantly get sent a welcome email with a link to download the book which is set up as a Goal conversion in Drip.
When they download they get subscribed to an additional campaign ‘Downloaded Book’ where they get sent an email at the next set time of day asking them how they are finding the book and how they are getting on picking up clients. 28 days later they get sent an email with the subject line ‘What happens next?’ which sets out how the next step, after completing the advice in the book, is to productize their services and turn their clients into pre-paid customers. The blog post they are sent has a call to action to download a productized services funnel template and if they sign up to show interest they are subscribed to the Productising Services drip campaign sequence. This is in addition to the broadcast emails I send out to all Subscribers.
This is what it looks like if someone goes through all three:
I have multiple automation rules set up in Drip. As can be seen above, I tag anyone who signs up through one of my Leadpages landing pages as “Subscribed”. I have an automation which subscribes people to the “Downloaded Book” campaign after they click to download which looks like this:
I then have landing page specific automations such as the one for productize which applies a tag and subscribes to the correct campaign:
This way someone who is interested in productizing their services does not receive a book on how to pick up clients.
Visualising Email Workflow
Drip also has the best visual campaign builder so that you can visualize your automations. Here is one I have that reengages leads and cleans out my list if they are no longer active. I create a segment of my contacts in Drip that have not opened or clicked any of the last 15 emails and then drop them into this workflow:
It creates a tag that they are being re engaged, starts a reengagement campaign that says I’ve noticed they haven’t opened or clicked on my emails for while and stated that unless they click a link – the ‘Clicked a trigger link’ goal in orange above – in the email they will be unsubscribed from my all future emails. If they click on the link to receive more emails from me I send a one off emailing saying I’m glad they’re back in the loop.
Simple and genius software.
It’s also really handy to see the cohort subscription rate in the main Drip dashboard which tells me mine is 1.7% which I want to get to 2% as recommended by the Email1k course from Noah Kagan of App Sumo.
Mailchimp Vs Drip Conclusion
Whilst there has been a fair bit of onboarding required for me to configure Drip, once you get the hang it’s incredibly intuitive and the Drip support team rock. Put simply I couldn’t do any of the above in Mailchimp and was forced to switch.
Fortunately you no longer need to switch in the future as Drip now has a totally free plan for the first 100 contacts so you can try it out for yourself.
As my meta description for this post goes: Email lists are dead and email marketing automation no longer sucks thanks to Drip.Get Started With Drip For FREE Today