Back in 2013 I made the decision to focus any new internet marketing client work solely on the ski niche, an industry that I had no connections in but a lot of customer insight and passion having done a season myself. I went to the biggest UK ski trade show and picked up my first ski clients by selling SEO (it was a b2c show but I managed to b2b them!). After a few months I had got myself back into the situation where I had no more personal capacity to take on additional clients and no time to do any content marketing or outbound sales to pick up any more. I had hit an income and stress ceiling which I didn’t know how to get out of.
That was until I first heard about the concept of productizing services and I created my first product page on snowbistro.com (old pricing table shown below). My understanding of how to add value and how to scale businesses completely changed.
So what are productised services?
A productized services business is one that sells and packages up a service as if it were a product, with a standardized list of features, a fixed price and delivered by a set date.
So why would you want to start a productized service?
Freelancing is not scalable as you have a fixed number of hours you are trading for income. The agency model scales but as a business model it kinda sucks as you end up competing with others through writing proposals where the majority lose and every new client has different expectations to manage. Competition with agencies is not inherently a bad thing, but when the market is saturated with generic design and marketing agencies (as is the case in my home city of Norwich, UK) chasing after the same pitches then it’s often a race to the bottom. As Peter Thiel stated on the Tim Ferriss podcast, competition is actually the opposite of being capitalistic; Google makes so much money because it dominates the search and online advertising market. Find your niche and dominate it.
This is the approach I’ve taken with the UK ski industry. Through content marketing for a productized service business snowbistro.com, I became an authority in the ski trade and the obvious choice to go to for inbound marketing as was the only one with visible products; everyone else just stated on a services page that they can do SEO, content, social, blog etc but didn’t give any prices. Productization enables you to make the implicit explicit you can dominate the competition (especially in opaque industries such as SEO agencies).
What are the benefits of productized services?
- No more clients from hell – as your product offering is fixed, so are expectations on both sides.
- No more writing client proposals – you set out your offering with a buy button to purchase
- You can launch in a day – just put together a sales page and mail your list
- Easier to sell – by offering a set solution with specific deliverables there’s far less friction to win customers
- You get paid up front – this is what customers do – and you price on value (solving their problem) not cost.
- Make more money – your income is not linked to how many pitches you win or the number of hours you or your team have in a day
- Automate service delivery – products allow you to create standard operating procedures (SOPs) that can be delivered by others and improved upon with every new customer
- Automate your marketing – standardizing services into products enables you to conduct automated outbound sales emails to prospects.
- You’re building an income generating asset that you could sell – as delivery and customer acquisition can be systematized and automated the business doesn’t need you as owner to succeed.
Through productization the “client is always right relationship” becomes a true partnership where value is delivered to your customers. Plus a fixed price means no more clients trying to haggle or negotiate you down and no more chasing for payment.
50+ Productized Service Examples
The following businesses are a combination of process driven productized services delivered by teams as well as productized consulting with an individual expert.
Graphic Design / UX / CRO
1) Design Pickle – unlimited graphic design by your personal graphic designer
2) Rocking Book Covers – book covers for authors
3) Cafe Create – transparent and fixed priced creative design packages
5) Testing.Agency – design and development for your a/b-tests
6) Correlation – Monthly Creative Direction for Software Companies
7) Restaurant Engine – web design & hosting as a service
8) Website Rescues – CRO website redesign
9) Undullify – unlimited monthly graphic design jobs
11) GDPCIC – perfect bound book printing as a service
12) PPC Landing Pages – PPC conversion focussed landing pages done for you
13) WP Curve – ‘service as a service’ wordpress support [update: not sure if signing up new clients after being acquired by Godaddy)
15) WP Theory – Your website launched in a day
16) Cloudoptimus – Ultra SecureStupid Fast WordPress Hosting for Professional Bloggers
17) Work Hero – web, design & automation on monthly packages
18) WP Quickie – small one time WP tasks as a productized service
19) LightSpeedWP – WordPress speed optimization productized service
21) Attention Always – White Hat Link Building That Catapults Your Traffic & Sales
Attention Always is a link building agency that does outreach on your behalf to get the links you deserve. Links are not paid for unlike many other “white hat” link building agencies so you can be sure that your site will never be penalized by Google as long as you build links with Attention Always Link building.
Shaurya Jain, founder of Attention Always
22) CopyHackers – one-off CRO copywriting website review
23) My Content Sherpa – monthly content marketing to grow your list
24) Audience Ops – content marketing for SaaS companies that includes marketing funnels and content promotion
25) Podcast Motor – podcast hosting and editing as a service
26) Cashflow Podcasting – podcast editing as a service
27) Brand New Copy – content marketing & promotion as a service
28) Koko Content – content marketing & promotion as a service
29) Book In A Box – $25k package takes you from idea all the way to professionally published book
30 Human Proof Designs – done for you niche sites, monthly content packages and PBN link packages
31) Content Refined – monthly content packages
32) Brand Builders – done for you niche and amazon sites
33) Superfast Business – productized coaching, website and traffic services
34) Growthgeeks – platform where experts and freelancers can package up their services
35) Kudu – fixed price adwords products
36) Whole – ecommerce marketing services for shopify
37) Connex Digital – skyscraper SEO packages
38) Rankboss – SEO linkbuilding service
39) Bean Jungle – on demand marketing as a service
40) Hubsnacks – Unlimited HubSpot tasks for a fixed monthly fee
41) Heroic Search – Productized SEO services with prices per link
42) Brass Tacks – analytics reporting
Finance / Legal
43) Bench – monthly bookeeping products
44) 3 Wise Bears – accountancy as a service
45) Wealth Enhancers – business & financial advice
46) Zenkeep – bookeeping as a service startup
47) Protect Your Passion – helping entrepreneurs build & legally protect their online businesses
48) Kai Davis – productized coaching services for consultants
49) Help Flow – done for you live chat as a service
50) Abroaders – travel hacking agency
51) Chalet Engine – web design & hosting for ski niche
52) Tourism Tiger – websites for tour operators
53) Dr Alexis Shields – online medical consultations
How To Productize
Start by picking the one service that is a combination of most in demand by clients (their biggest problem), most profitable for you and the easiest to deliver. This will have the best chance of that over-used phrase product/market fit and you will likely need to iterate your products & packages several times with each potential customer interaction. I’ve even changed the sales page and items in the pricing table whilst on the phone to a prospective client, upping or reducing the price based on how the conversation was going!
I started by offering ski companies ski content marketing products as I thought this would be the easiest to deliver as I would just have to take the money and then commission out the work to writers and worst case I could write the content myself. However it was ski SEO products which I had the most traction with splitting up on-site and off-site work into three different products, two being one-off payments and the other a rolling monthly setup.
Back then there were simply buy now buttons in the pricing table which connected to paypal.
Marketing Channels For Your Productized Business
I’ve generated this revenue almost exclusively through content (inbound marketing) and content promotion however if your one off packages are priced high enough or have a monthly package to get at least $2k in lifetime customer value you can also do outbound. You can find prospects on LinkedIn or Twitter, putting their names and emails into a mass personalised email software such as Quickmail and then when you get a reply put these leads into your CRM and begin your sales process.
If you want help in productizing your services I recommend the excellent productize course by Brian CaselCheck Out The Productized Course